FAQ
How long does shipping take?
Orders are delivered within 7 business days across Egypt.
Can I inspect my order before paying?
Yes. You can inspect your order upon delivery before accepting it.
Do you offer returns or exchanges?
We do not offer returns or exchanges after delivery.
However, if you receive the wrong phone model, design, or product due to an error on our side, we'll replace it at no extra cost.
Is there a warranty on the phone cases?
Yes.
Every Case comes with a 2-month warranty against:
Peeling of the print
Color fading under normal use
The warranty does not cover accidental damage, scratches, drops, or misuse.
Why should I choose Mori Case?
We focus on quality over compromise.
Premium UV Roland printing technology
Sharp, vibrant colors
Durable long-lasting prints
Designs printed exactly as you order them
What makes Mori Case different?
We use one of the best UV printers available in Egypt.
Many creators, photographers, and brands choose Mori Case because we reproduce every design with exceptional color accuracy and detail.
Can I print my own design?
Absolutely!
Upload your own artwork, logo, or photo, and we'll print it on your selected phone case.
Which phone models do you support?
We print cases for a wide range of:
- iPhone
- Samsung
- Xiaomi
- OPPO
- Realme
- Huawei
- Vivo
- Honor
- And many more.
If you can't find your model, feel free to contact us.
Are the colors fade-resistant?
Yes.
We use premium UV printing technology designed to produce vibrant, long-lasting colors that resist fading during normal daily use.
Are the cases protective?
Yes.
Our cases are designed to provide everyday protection while maintaining a slim, stylish appearance.
How do I choose the correct phone model?
Simply select your phone model from the product options before placing your order.
If you're unsure, contact us before ordering.
Can I cancel my order?
You can request cancellation before your order enters production.
Once printing has started, the order cannot be canceled because every case is made specifically for you.
Do you print in-house?
Yes.
Every case is printed in-house using professional UV printing equipment, allowing us to maintain strict quality control.
How can I contact Mori Case?
You can reach us through:
- Facebook
Instagram
WhatsApp
Email
Our support team is always happy to help.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
